Refund Policy
Short version: shop items (our drops) can be returned unworn within 30 days. Custom apparel is printed just for you, so it can't be returned for size or change of mind, but if we got it wrong or it arrived damaged, we make it right.
1. Shop items (drops on lostflyco.com)
- Return unworn, unwashed items with tags within 30 days of delivery or pickup for a refund to your original payment method, or swap for another size while stock lasts.
- Original shipping is not refunded. Return shipping is on you unless the item arrived damaged or we sent the wrong thing.
- Sale and final-drop items marked "final sale" can't be returned.
2. Custom apparel (custom.lostflyco.com)
- Custom orders are made to order from the design and sizes you approve, so they can't be returned or exchanged for sizing or a change of mind. Please check sizes and your proof before you approve it.
- If an order arrives misprinted, defective, damaged, or different from the proof you approved, tell us within 14 days of delivery or pickup with a photo. We will reprint the affected pieces or refund them, your choice.
- You can cancel a custom order for a full refund any time before you approve the proof. Once printing starts, it can't be cancelled.
3. How to request a return or refund
Email lostflyproductions@gmail.com with your name, order number, the items, and what happened (a photo helps). We reply within two business days.
Approved refunds go back to the original payment method. Card refunds usually show on your statement within 5 to 10 business days, depending on your bank.
4. Chargebacks
If something is wrong with a charge, please contact us first. We would much rather fix it directly and quickly.
5. Contact
Lost Fly Co. · lostflyproductions@gmail.com